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Terms of Trade

Welcome to This website is owned and operated by Asiachem Pty Ltd and Asiachem International Ltd. (Hereinafter called ASIACHEM)
By accessing this website or placing an order you agree to be bound by the terms and conditions below. These terms and conditions are subject to change without notice. 
              1. Privacy
              2. Use of Web-site & E-mails
              3. Typographical Errors
                  4.  Payments
                  5.  Shipping & Delivery
              6. Returns, Refunds & Restocking Fee
                  7.  Special conditions when buying clothing items online
                  8.  Others

1. Privacy:

We are extremely sensitive about your privacy concerns and the personal information you provide us. We are not in the business of renting or selling this information to others. As a general matter, we use and store this information simply to personalize and improve your user experience. We share some information only with some 3rd parties , such as courier or freight companies, our warehouse etc.
·      From time to time we may send you product information (including special offers) in the mail or by e-mail.

      2. Use of Web-site & E-mails

·     ASIACHEM makes every effort to keep the information on this website current, accurate and complete. However, we cannot guarantee that the information is accurate or complete or that it is current at all times. We assumes no responsibility for any errors and reserve the right to change or modify information contained on the website at any time without notice.
      All information and materials provided on this website is for your personal use only.
      Reliance upon any information and material on this Site shall be at your sole risk. Our company accepts no liability for the content of this website, or for the consequences resulting from the use of, or reliance on, the information and materials contained on this website or on any third party website linked to it. All information should be verified independently before being used or relied on. Viewers are encouraged to contact us  to ensure the accuracy of the information.
      Asiachem cannot and does not guarantee or warrant that files available for downloading through the site will be free of infection or viruses, worms, or other code that manifest contaminated or destructive properties. You are responsible for implementing sufficient procedures and check points to satisfy yourself as to the integrity of files downloaded from this site.
      The recipient of any of our e-mails should check the e-mail and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by company e-mails.
      If you wish to remove your name from our mailing list please ask us to do so or use “Unsubscribe Me” link in the email. Please note that this will not affect order confirmation emails, they will be sent to you every time you place an order.
      3. Typographical Errors
If a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for product or service listed at the incorrect price. We have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit or solve the problem in the way most suitable for you and our company.
4. Payments
   Currently we do not accept payment by cheque.
   We need to receive the cleared payment before an order can be dispatched.
Normally your bank payments and deposits will show on our account overnight, this will not happen if your payment is done on the weekend or public holidays. It can possibly take longer depending on your bank`s processing times.
IMPORTANT!  When making a bank payment it is important that you include the Order Number (you are given this when placing the order). You can also email us or call us with full information about the payment that you made. Due to the large number of transactions into our account, it gets difficult sometimes to allocate payments to the right customer, resulting in delays in delivery or your account reconciliation, please ensure that you supply us with the following information immediately after making the payment:

       1-Amount paid
       2-Date paid
       3-Order number
       4-Bank reference used (your account name).
This information will assist us in processing your order & payment promptly.

If you would like your order to be dispatched more quickly (subject to our working hours), please choose credit card payment option.
5. Delivery
·      Every effort will be made to fulfill orders placed with Asiachem, but we shall not be liable to any person if we decline to supply product(s) for any reason whatsoever. We reserve the right to decline orders without disclosing the reason behind that action.
·      Asiachem will not be liable for failure to deliver on expected time whether the delay has been due to causes beyond the control of Fastway Couriers or otherwise.
·      Please note that CHOOSING A WRONG DELIVERY ZONE WILL RESULT IN THE ORDER TO BE PUT ON HOLD until the right courier fee is confirmed and accepted by you. This applies to customers who pay by bank payment, internet banking, credit card or Pay Pal. For credit card orders WE RESERVE THE RIGHT TO CORRECT THE DELIVERY ZONE AND CHARGE YOU the right courier fee without prior confirmation. We are not liable for any losses or delays if we can’t reach you through the phone number or email address you provided when placing the order. So please for prompt delivery ensure that you pick the right delivery zone. If you are not sure about the charges or forgot to include them please contact us by phone or email as soon as possible to avoid delays in delivery.
·     If the Customer fails to sign or did not request for signature to be obtained on delivery of the Products, the Products shall be left at the delivery address, where courier driver feels it was safe to drop, and be deemed delivered at that point in time. It is the customer`s responsibility to give our company delivery instruction (like Signature required or Do not drop at front door etc), our General instructions to the courier drivers is to drop the boxes at the delivery address if no instructions were given by the customer to do otherwise. The property and risk in the product shall pass to the customer upon delivery to the customer`s delivery address, and when the courier company confirms that it has been delivered to the right address.
·     In case of short or incorrect delivery you need to contact us as soon as possible. Any queries regarding delivery of parcels and the contents will not be considered after 14 days from dispatch date.
6. Warranty and Returns
All our products carry a one-year limited warranty against defects and material and workmanship. Any faults in any of our products should be reported to us as soon as possible and always in a reasonable time period.
We have the right to seek the return of any faulty goods or faulty parts from the customer and therefore customers should not dispose of any faulty products or parts without first consulting Asiachem International Ltd . We will determine whether or not it requires the faulty product to be returned or not. If we require return of the faulty product we will organise costs of return and redelivery of the product.
No refunds will be given for goods if you have simply changed your mind unless they have been returned within 30 days of the date of purchase in the original packaging and a receipt or invoice must be provided as to proof of purchase. If the item was used, the return will only be accepted at the discretion of Asiachem International Ltd. In such cases, we reserve the right to charge a reasonable market rental for the period the item was used. Change of mind returns after 30 days will not be accepted.
Returns and/or exchanges for incorrect products ordered or change of mind returns will be at the cost of the customer. This includes courier/postage fees for return products and courier/postage fees for parts sent from us as an exchange (this condition does not apply to faulty products).
If the customer received a free gift as part of a promotion and the product or portion of the product is returned for any reason (unless it was a faulty or defective product) the free gift must be returned along with the unwanted product. Free gifts cannot be returned for refund or exchange and have no cash value of their own.
The liability of Asiachem International Ltd  for any loss, damage or injury arising directly or indirectly from one of our products for non-compliance of any of our products or for any other reason shall not in the event exceed the amount equivalent to the price of the product.
We have the right to change its policy relating the return and refund of products at any time without notice.
All non-business customers have all the rights they are entitled to under the Consumer Guarantees Act 1993 and the above terms do not deprive them of any of the rights or remedies they have under that Act.
 7. Special conditions when buying washing products and some toiletries:
Due to the delicate nature of these kind of products and for hygienic reasons, the following conditions apply to all online purchases of such items, so please choose carefully before ordering:
 "Change of mind" returns will not be accepted. Please select the right size when ordering.
  Only unopened products in its original packaging and condition may be returned for
 exchange or credit and only at the discretion of our company.
·All exchanges or returns must be at customer`s cost.
 8. Others:
      All prices on the website are in AU$ and GST inclusive.
      Prices may change without prior notice.
All quotes from Asiachem are valid while stocks last unless stated otherwise.
Specials are subject to availability and while stocks last.
Company Info:
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Give us A Call:
Sydney Phone : 02 9153 7188
Outside Sydney : 1300 390 839
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Copyright © Asiachem International Ltd 2004-2011
Asiachem Pty Ltd ABN 51 154 096 830