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Return & Exchange

On very rare occasions, customers may buy the wrong item or we deliver an item which is not what was ordered.
Goods may be returned for an exchange or refund within 30 days after the delivery date of your order.

1. We are happy to exchange or refund any unopened/undamaged packets in good condition.
    Due to hygiene reasons we are unable to accept returns if a packet has been opened.

If it is due to your mistake or reason for the return, you will be charged the difference in price of the nappies and the cost of freight to deliver your new nappies and collect the old nappies.

For freight costs to swap the nappies, please check with us, you can also choose to ship the goods to us directly at your own cost.

2. For all returns and exchange inquiries, please call us on NSW: 02-9153 7188 or email
VIC: 03-9560 8731 - with detailed information.
Please indicate order number, date of purchase, and a contact phone number and we will sort this out for you ASAP.
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Sydney Phone : 02 9153 7188
Outside Sydney : 1300 390 839
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